01 / CommercialDebt sales
Found $5m in additional annual revenue.
I redesigned the end-to-end debt sale process and structured agreements with new and existing partners. I also secured a $1m lump-sum payment for a specialised pool of accounts.
Banking operations · Data · Commercial change
I make banking work better.
I'm Henry Simpson. Over eight years at Macquarie, I've worked across collections, partner performance and major operational change. I use data, commercial thinking and practical tools to solve problems people have learned to live with.
Henry SimpsonSydney, Australia
A short story / 00
The work, in motion.
10.8 seconds · Three results
From debt-sale revenue to a major portfolio sale and a 120-person systems migration, these are some of the outcomes behind my work.
Selected work / 01
Results shaped by the details.
My best work sits where operations, customers, data and commercial decisions meet.
02 / DeliverySystems
Helped move a department onto better tools.
As business lead on a Twilio and Salesforce migration affecting around 120 staff, I defined our operational requirements and advised the project team on them. I also built reporting in Salesforce, Power BI and ThoughtSpot.
03 / BuildingRecovery operations
Rebuilt the daily workflow for specialist recovery teams.
While managing specialist teams, I used Excel Power Query and SQL on a server-hosted database to redesign B2B collections workflows and support specialist debt sales. I then built Power BI dashboards that helped us develop targeted strategies worth millions a year.
How I work / 02
I like the problems that sit between teams.
I enjoy getting close to the work: talking with customers and suppliers, testing assumptions in the data, working with specialists, and building a solution people can use.
I have managed collections teams, negotiated with partners, delivered operational change and presented proposals to senior leaders. That range helps me connect the people making decisions with the people who live with the result.
Experience / 03
Education
Bachelor of Science (Chemistry)
The University of Sydney
Eight years at Macquarie.
Manager, Default Management Projects
External assurance actions, regulatory commitments and collections workforce modelling.
Manager, Partner Performance
Debt sale strategy, supplier relationships, reporting, system migration and specialist teams.
Team Leader, Car Loan Collections
Led eight specialists and built tools and scorecards to improve everyday work.
Senior Associate, Financial Assistance & Collections
Customer support, complex investigations and process improvement.
Get in touch / 04
Have a difficult problem worth solving?
I'm interested in fintech and growth businesses where I can combine data, operations, delivery and people leadership to build something useful.